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WOLE
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AI shop assistant & live chat for Shopify

The AI shop assistant that answers from your store

WOLE answers shoppers from your live catalog, orders and policies, shows real products they can add to cart, and hands the tricky chats to your team.

Join the waitlistSee how it works

Free plan to start. No code, and you sign in with Shopify.

  • Live catalog and orders
  • Product and order cards
  • 37 languages
  • Handoff to your team

Example chat: a shopper asks for the linen shirt in navy, size M. WOLE replies with a product card for the Linen overshirt, $68, Navy, M, in stock, with Add to cart. The shopper asks when order #1042 will arrive, and WOLE shows an order card: in transit, with tracking.

How it works

Answers your shoppers can trust

WOLE answers only from your store: your products, orders, promotions, policies, pages, FAQ, files and links.

  • Product questions

    WOLE searches your live catalog for price, stock, options and variants. Only active, published products are shown.

  • Order status

    Signed-in customers see their recent orders. Guests give their order number and email first, and WOLE reads only status and tracking.

  • Returns and policies

    Answers come from your refund, shipping and other store policies, your pages and the FAQ answers you write.

When your store doesn't have the answer, WOLE doesn't guess

It says “I don't have that information yet” and offers “Talk to a person”, so the shopper reaches your team instead of a made-up reply.

The product

Everything in one app

Six parts that work together, all set up from your Shopify admin.

Live chat & inbox

AI and your team, in one inbox

WOLE handles what your store can answer. When a chat needs a person, it lands in a shared, realtime inbox and your team picks it up from there.

  • Four built-in handoff rules, plus rules you write yourself
  • Business hours, with a notice that tells shoppers you're closed and will reply when you open
  • “Talk to a person” is always there for shoppers
  • Take over any chat, then hand it back to the assistant
  • AI drafts a reply for a teammate to check and send
How handoff works

Multilingual chat

Answers in your shopper's language

WOLE speaks 37 languages, with no setup. A shopper writes in French, German or Vietnamese and gets an answer in that language, drawn from the same store knowledge.

  • Replies in the language of the shopper's latest message
  • Handoff notices, order questions and the “Talk to a person” card follow it too
  • Your FAQ, policies and settings stay in your own language
See multilingual chat

Chat widget

Make it look like your store

Pick a layout, then match your brand: one accent color or a gradient, light, dark or auto themes, 12 fonts, and a circle, rounded or pill bubble.

  • Chat only

    The bubble opens straight into the chat.

  • Home + tabs

    A Home screen with order tracking and FAQ, plus Home, Chat and Help tabs.

  • Single hub

    One scrolling page, with the chat opening over it.

Explore the chat widget

Setup

Live in a few clicks, no code

  1. 1

    Install WOLE

    Install WOLE from the Shopify App Store. You sign in with Shopify, so there's no new account to make.

  2. 2

    Teach it

    Products, orders and promotions work from the first message. Add FAQ answers, policies, pages, files and links in AI Training.

  3. 3

    Turn on the widget

    Switch on the WOLE chat widget in your theme editor and save. Then visit your store to see it.

Try every answer free in the Sandbox before shoppers see it.

Pricing

Start free, pay as you grow

Every plan includes AI credits each month, and one credit is about one AI reply. Paid plans are billed monthly through Shopify.

  • Free

    $0 forever

    • 300 credits/mo
    • Just you

    2,000 credits in your first 30 days

  • Starter

    $19/mo

    • 4,000 credits/mo
    • 2 teammates

  • GrowthPopular

    $59/mo

    • 13,000 credits/mo
    • 5 teammates

  • Pro

    $99/mo

    • 24,000 credits/mo
    • 10 teammates

  • Scale

    $199/mo

    • 55,000 credits/mo
    • Unlimited teammates
See pricing

Questions merchants ask

Does WOLE make things up?

It's built not to. Every answer that isn't small talk has to come from your store: your products, orders, promotions, policies, pages, FAQ, files or links. When none of them answers the question, WOLE says it doesn't have that information yet and offers to connect the shopper with your team.

What can shoppers ask about their orders?

Order status, tracking number, carrier and delivery progress. Signed-in customers see their recent orders; guests give their order number and email first. WOLE never reads addresses, line items or payment details for this.

When does a person take over?

When a shopper asks for one, when money is involved, when a shopper is upset, on sensitive topics, or when one of your own rules matches. If WOLE's confidence stays low, it offers the shopper a teammate and the shopper decides. You choose which rules are on.

Do I need to code anything?

No. WOLE adds its chat widget through a Shopify app embed. You switch it on in your theme editor and save.

Which languages does it speak?

WOLE replies in the shopper's language in 37 languages, with no setup. Your FAQ, policies and settings can stay in your own language.

How is it priced?

There's a free plan and four paid plans billed monthly through Shopify, with no contract: switch to Free or uninstall whenever you like. Each plan includes AI credits; one credit is about one AI reply.

What happens to my store's data?

WOLE reads your catalog and orders to answer, and order lookups use only status and tracking. The widget sets no cookies. If you uninstall, Shopify asks WOLE to delete your shop's conversations, shoppers, knowledge and settings 48 hours later, and it does.

Give every shopper an answer

Install WOLE free and turn it on when you're ready.

Join the waitlistSee pricing