AI shop assistant
An AI chatbot for Shopify that answers from your store
WOLE is an AI chatbot for Shopify that reads your live catalog, orders, promotions and policies, shows products shoppers can add to cart, and says so plainly when it doesn't know.
Your catalog, live
An AI chatbot for Shopify that searches your real catalog
When a shopper asks for “something under $50”, WOLE searches your Shopify catalog at that moment, with the price filter applied. It can also find the cheapest or the most expensive match, and it shows only active, published products, so drafts never slip into a chat.
- Price, compare-at price, stock and options for every variant
- Up to 6 product cards in one reply, with option pickers
- Add to cart puts the item in your store's own cart
- A Details link opens the product page
Orders
Order questions, answered
A signed-in customer can just ask “where's my order?” and WOLE looks up their recent orders through Shopify. A guest gives the order number and the email they ordered with. WOLE asks for whichever is missing, and if nothing matches, it doesn't reveal which of the two was wrong.
- Status, tracking number, carrier and a tracking link
- Delivery progress: in transit, out for delivery, delivered, attempted or failed
- Up to 3 order cards in one reply
- It never reads line items, addresses, email or phone for this
Page context
It knows the page the shopper is on
The widget tells WOLE whether the shopper is on a product, a collection or the cart. So when someone looking at a jacket types “does this come in blue?”, WOLE looks up that exact product with all its variants and answers from your catalog, not from what happens to be on screen.
- On a product page, “this one” means the product being viewed
- On a collection page, it knows which collection the shopper is browsing
- In the cart, it sees what's in the cart
Photos
Shoppers can send a photo
A shopper can attach a photo of something they saw and ask “do you have this?”. WOLE reads the picture to work out what to look up, then answers from your catalog. It never quotes a price or a stock level from a photo alone.
- Up to 3 photos per message
- PNG, JPEG, WebP or GIF, up to 4 MB each
Guard-rails
It won't guess. It offers your team instead
Every answer that isn't small talk has to cite something WOLE found: a product, an order, a policy, a page, an FAQ answer, a file, a link or your house rules. If an answer cites nothing, the shopper sees “I don't have that information yet.” with a Talk to a person button.
Some chats need a person however good the answer is. When money is involved, when a shopper is upset, or when the topic is sensitive, WOLE hands the conversation to your team. And if a reply fails, it hands off rather than going silent.
The details
What the assistant reads, what it shows, and where its limits are.
- What it answers from
- Products, orders and promotions, read live from Shopify. Store policies and pages, synced. Your FAQ answers, files (PDF, DOCX, TXT or MD, 10 MB each), links, and your house rules.
- Cards in a reply
- Up to 6 product cards and up to 3 order cards.
- Photos from shoppers
- Up to 3 per message, 4 MB each, as PNG, JPEG, WebP or GIF.
- Discount codes
- WOLE mentions your active automatic promotions. It shares codes only if you turn on Share discount codes with shoppers, on Starter and above.
- While it works
- Shoppers see what it's doing: “Searching products…”, “Checking your order…”, “Looking at this page…”, “Checking promotions…”.
- Where it answers
- Your storefront chat widget, and the support emails you forward to WOLE, from the same knowledge on both.
- Order details it reads
- Order name, date, fulfillment status, tracking number, carrier, tracking link and delivery status. Nothing else.
- Your catalog stays yours
- WOLE reads your products and orders. It doesn't change them.
Questions about the AI shop assistant
Can the AI chatbot show products I haven't published?
No. It searches only active, published products, so drafts and unpublished items never appear in a chat.
Can guests ask about their orders?
Yes. A guest gives the order number and the email used for the order, and WOLE asks for whichever one is missing. If nothing matches, it doesn't say which of the two was wrong. Signed-in customers can simply ask for their orders.
Does it make up answers?
It's built not to. Every answer that isn't small talk has to cite something from your store or your house rules. When nothing backs an answer up, WOLE says it doesn't have that information yet and offers to connect the shopper with your team.
Will it give out my discount codes?
Only if you let it. WOLE mentions your active automatic promotions, and it shares discount codes only after you turn on Share discount codes with shoppers, which is off by default and available on Starter and above.
Does it answer email too?
Yes. Forward your support address to WOLE and the AI answers customer emails from the same knowledge as your storefront chat, in the same inbox. You can switch that off and have every email wait for your team.
Let your store answer for itself
Install WOLE free and try it on your own catalog in the Sandbox before shoppers see it.