Blog
Guides for Shopify customer support
Plain, practical advice on chat, FAQ and order questions for Shopify stores. Most of it works whatever tools you use.
- OrdersSelf-service
Fewer “Where Is My Order?” Questions on Shopify
Practical ways to cut “where is my order?” messages on Shopify: tracking emails, the order status page, a self-serve lookup, chat and a shipping policy.
Read - Live chatSetup
How to Add Live Chat to Your Shopify Store
A step-by-step guide to adding live chat to a Shopify store: choosing an app, installing it, switching on its app embed, testing it and setting your hours.
Read - AI trainingFAQ
How to Write FAQ Answers an AI Can Use
How to write FAQ answers an AI assistant can use well: one question per answer, the answer first, exact numbers, clear topics, and testing before launch.
Read - LanguagesCustomer support
Multilingual Customer Support for Shopify Stores
How to support Shopify shoppers in their own language: find where they come from, reply in their language, keep one source of truth, and mind the fixed text.
Read - AI chatbotsBuying guide
What to Look For in an AI Chatbot for Shopify
Eight things to check before you put an AI chatbot on your Shopify store, from where its answers come from to handoff, languages, testing and cost.
Read - Human handoffAI chatbots
When Should a Chatbot Hand Off to a Human?
The moments an AI chatbot on your Shopify store should bring in a person: money, emotion, sensitive topics, low confidence, VIPs and out-of-hours chats.
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Put an AI shop assistant on your Shopify store
WOLE answers from your catalog, orders and policies, and hands the rest to your team. Install it free from the Shopify App Store.