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Terms of Service

These terms apply when you install and use WOLE on your Shopify store. WOLE is provided by WOLE ("we", "us"). By installing WOLE, you agree to them on behalf of your store.

The service

WOLE is a Shopify app with an AI shop assistant that answers your shoppers in a chat widget on your storefront, a shared inbox where your team can read, take over and reply to conversations, and settings for how the assistant answers and when it hands a chat to a person. If you forward your support email to WOLE, it also answers those emails in the same inbox.

Who can use WOLE

You need a Shopify store to use WOLE, and you install it through Shopify. You and your teammates sign in with your Shopify accounts. Whoever installs WOLE must be allowed to accept these terms for the store.

Plans, credits and billing

WOLE is billed monthly through Shopify, on your Shopify bill. The plans are:

  • Free: $0 forever, 300 credits a month (2,000 credits in your first 30 days).
  • Starter: $19 a month, 4,000 credits a month.
  • Growth: $59 a month, 13,000 credits a month.
  • Pro: $99 a month, 24,000 credits a month.
  • Scale: $199 a month, 55,000 credits a month.
  • A credit measures AI usage. Each AI reply a shopper receives, on any channel, and each "Draft with AI" for a teammate uses credits in line with the AI model's cost. The Sandbox uses none.
  • Your allowance resets each 30-day billing cycle. Unused credits do not carry over.
  • On a paid plan, outside any trial period, you can choose to keep answering after your allowance runs out. This is off unless you turn it on. Each extra 1,000 credits then costs $10, billed by Shopify with your plan, and you can set a monthly spending cap.
  • When your credits run out and you have not chosen to keep answering, or you reach your cap, new questions go to your team instead of the AI.
  • You change your plan on Shopify's billing page. Shopify's own terms apply to how it charges you.

Acceptable use

You agree not to use WOLE to:

  • break the law, or Shopify's or Meta's terms;
  • mislead, harass or spam shoppers, or send them content you have no right to send;
  • try to get around WOLE's security, access other stores' data, or disrupt the service;
  • copy, resell or reverse engineer WOLE, except where the law allows it.

Your content and what the AI says

You keep ownership of what you add to WOLE: FAQ answers, house rules, brand voice, files, links and settings. You let us use it to run WOLE for your store, including sending it to the AI providers named in our privacy policy.

You are responsible for that content and for what you configure the assistant to say, including whether it shares discount codes, and for telling your shoppers, in your own privacy policy, that your store uses a chat assistant.

What the AI can and cannot do

  • WOLE's AI answers from your store's data: your products, orders, promotions, policies, pages, FAQ, files and links. If that data is wrong or out of date, its answers will be too.
  • The AI can be wrong, even when it cites a source. When it finds nothing to answer from, it says it doesn't have that information and offers to bring in your team, but it may still misread a question or a source.
  • Words you ask it to avoid are removed on a best-effort basis.
  • Test the assistant in the Sandbox before shoppers see it, and review its conversations in your inbox. Do not rely on it for decisions that need a person, such as refunds; WOLE's handoff rules exist for these.

Availability

We work to keep WOLE running, but we do not promise it will be available at all times or free of errors. WOLE depends on Shopify, the AI providers and, if you connect it, Meta, and their outages can affect it. We may change or remove features over time.

Ending the service

You can stop using WOLE at any time by uninstalling it from your Shopify admin. 48 hours after you uninstall, Shopify asks WOLE to delete your store's data, as our privacy policy describes. We may suspend or end your access if you break these terms.

Limits of liability

WOLE is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, such as lost sales or profits, or for what the AI tells your shoppers, and our total liability is limited to what you paid for WOLE in the 12 months before the claim.

Changes to these terms

We may update these terms. When we do, we will update this page, and if a change matters to how you use WOLE we will tell you before it takes effect.

Contact

WOLE, hello@wolechat.com.