Integrations
Integrations: Shopify, your support email and your tools
WOLE puts your store's data behind every answer, brings your support email into the same inbox as your chat, and sends what happens in chat to Klaviyo, Gorgias or your own endpoint.
Shopify
WOLE is a Shopify app, so it reads your catalog and orders from the moment you install it. You and your teammates sign in with your Shopify accounts, and there's no code to add.
- Reads products, orders and promotions live, each time a shopper asks
- Syncs your store policies and published pages for the AI to search
- Shows customer details and recent orders to your team in the inbox
- Adds the chat widget through an app embed you switch on in your theme editor
- Keeps shoppers' attachments in your own Shopify Files
- Handles Shopify's privacy webhooks for customer data requests and deletions
How to connect
Install WOLE from the Shopify App Store, then switch on WOLE chat widget in your theme editor and save.
Support email
Forward your support address to WOLE and customer emails land in the same inbox as your chats. The AI answers them by default, from the same knowledge, and you can switch that off.
- Your store gets its own forwarding address for your support mail
- Each email becomes a conversation, and replies to it join the same one
- Replies go out in your store's name, so the customer's answer comes back to the inbox
- With Let the AI answer emails off, every email waits for your team
- Auto-replies, bounces and newsletters stay out of your inbox
- Send test email shows whether your forwarding works
How to connect
In Settings, Integrations, enter the address your customers write to, then set your mailbox to forward to the address WOLE gives you. There are steps for Gmail, Google Workspace and Outlook.
On Growth and above
Send what happens in chat to your tools
Connect each one in Settings, Integrations, Tools. Every tool has Send test and a delivery log where you can retry what failed.
Webhook
Signed JSON for new chats, handoffs, resolutions, ratings and orders, sent to your own endpoint.
- Pick which events your endpoint receives
- Every request is signed the Standard Webhooks way
- The signing secret is shown once, and you can generate a new one
How to connect
Paste an https URL, pick your events, and copy the signing secret.
Read the webhook docsKlaviyo
Profiles and events for emails left in chat, ratings and chat orders. WOLE never subscribes anyone to your marketing.
- A profile for each email a shopper types into the chat
- Events for your flows: WOLE Email Captured, WOLE Chat Rated and WOLE Order From Chat
- Order events carry the order total as their value
How to connect
Paste a private API key with the accounts:read, events:write and profiles:write scopes.
Gorgias
A ticket with the transcript on every handoff. Your team replies from WOLE; replies written in the ticket don't reach the chat.
- One ticket each time a chat is handed to your team, with a link back to it
- It waits 2 minutes for the shopper's email, and is skipped if they leave none
- A retry checks for the ticket first, so it never opens a second one
How to connect
Enter your Gorgias subdomain, the email of a Gorgias user and an API key from Gorgias' REST API settings.
More channels are on the way
- Facebook MessengerComing soon
- InstagramComing soon
- WhatsApp BusinessComing soon
Each one needs Meta's approval before any store can connect it. Until then, WOLE answers on your storefront chat and your support email.
How they work together
A shopper might ask about a product in your storefront chat one day and email your support address the next. Either way, WOLE answers from the same Shopify catalog, policies and FAQ answers, and both conversations appear in one inbox with a channel icon, so your team can filter by channel or see everything at once.
Your handoff rules can check the channel too. “Channel is…” is one of the conditions, so you could, for example, send every email that mentions an order to the teammate who looks after your mailbox. When a chat is handed over, Gorgias can open a ticket for it, and your webhook hears about it.
The details
What each integration touches, and who can change it.
- What WOLE reads in Shopify
- Products, orders, customers, discounts, legal policies and online store pages.
- What WOLE writes in Shopify
- Files in your Shopify Files, and one app setting that holds your widget's settings. It doesn't change your products or orders.
- Order details the AI reads
- Order name, date, fulfillment status, tracking number, carrier, tracking link and delivery status.
- Plans
- Support email works on every plan. Webhook, Klaviyo and Gorgias are on Growth and above.
- Orders from chat
- An order counts when the shopper checks out with the cart they had while chatting. It's sent once Shopify passes WOLE the new order.
- When a tool keeps failing
- Each delivery retries for about 42 hours. After a day of nothing but failures, WOLE turns the tool off and emails the store owner.
- Data sent to your tools
- Once it reaches your endpoint, Klaviyo or Gorgias, you and that tool govern it. Deleting a customer in Shopify doesn't remove it there.
- Keys and secrets
- API keys, signing secrets and channel credentials are encrypted with AES-256-GCM before they're stored.
- Who can connect
- The store owner, and teammates you've given the permission to manage channels.
- After you uninstall
- Connected tools stop receiving events at once. Shopify asks WOLE to delete the shop's data 48 hours later, and WOLE deletes its conversations, shoppers, knowledge and settings.
Questions about integrations
Does WOLE change my products or orders?
No. WOLE reads your products and orders to answer shoppers. What it writes to Shopify is limited to files in your Shopify Files and its own widget settings.
How do I connect my support email?
In Settings, Integrations, enter the address your customers write to. WOLE gives you an address to forward it to, and Send test email shows when forwarding works. The AI answers emails by default, and you can switch that off.
Can WOLE send chats to my helpdesk or Klaviyo?
Yes, on Growth and above. Gorgias gets a ticket with the transcript on every handoff, and your team replies from WOLE. Klaviyo gets profiles and events for emails left in chat, ratings and chat orders; WOLE never subscribes anyone to your marketing. A webhook sends signed JSON for new chats, handoffs, resolutions, ratings and orders to your own endpoint.
How do I verify WOLE's webhooks?
Each request carries webhook-id, webhook-timestamp and webhook-signature headers, signed the Standard Webhooks way with your endpoint's secret. The webhook docs have a Node example, every event's payload and the retry schedule. Read the webhook docs
Which other channels are coming?
WhatsApp Business, Instagram and Facebook Messenger are coming soon. Each needs Meta's approval before any store can connect it. Today WOLE answers on your storefront chat and your support email.
Bring your store, your inbox and your tools together
Install WOLE free from the Shopify App Store. Connect your support email on any plan, and your tools from Growth.