Fashion & apparel
AI chat for fashion and apparel stores
WOLE answers the questions fashion shoppers ask before they buy: size, fit, color, stock and delivery. It answers from your own catalog and size guide, and leaves refunds to your team.
What your shoppers ask
Six questions that come up again and again, how WOLE answers each one, and where that answer comes from.
A shopper asks: I'm usually a medium. What size should I get?
Put your size guide in an FAQ answer, a store page, a file or your house rules, and WOLE answers fit questions from it. Then it checks your live catalog for which sizes are actually in stock.
Teach WOLE your size guideA shopper asks: Does this come in black?
On a product page, WOLE knows which product the shopper means. It looks that product up with every color and size, and answers with what's in stock, not with what happens to be on screen.
How page context worksA shopper asks: Do you have something like this?
Shoppers can attach up to 3 photos, say of an outfit they saw. WOLE reads the picture to work out what to search for, then shows matching products from your catalog. It never quotes a price or stock from a photo alone.
Photo questionsA shopper asks: Where's my order?
Signed-in customers just ask. Guests give their order number and email. WOLE replies with an order card showing the status, the carrier and a tracking link.
Order lookupsA shopper asks: Can I exchange this for a bigger size?
WOLE explains your exchange and return rules from your refund policy and FAQ. When the chat turns to a refund or money already paid, it hands the conversation to your team.
When a person takes overA shopper asks: Is anything on sale right now?
WOLE reads your active automatic promotions and each product's compare-at price live from Shopify. It shares discount codes only if you turn that on, on Starter and above.
What the AI reads
Set up for your store
Most fashion stores field plenty of order and returns questions, so Home + tabs fits well: put a Track my order block and a Common questions block with your sizing and returns answers on Home, and a Promo block for a sale. A small collection can stay with Chat only.
Chat only
The bubble opens straight into the chat.
Home + tabs
Home with Track my order and Common questions, plus Chat and Help tabs.
Single hub
One scrolling page of blocks, with the chat opening over it.
Every layout uses the same assistant. You can switch at any time without losing the other layout's settings.See the chat widget
Questions from fashion & apparel stores
Can WOLE use my size guide?
Yes. Put it in an FAQ answer, a page on your store, an uploaded file or your house rules, and WOLE answers fit questions from it. It checks which sizes are actually in stock from your live catalog.
Does it know which product the shopper is looking at?
Yes. On a product page, “this one” means that product, and WOLE looks it up with all its colors and sizes before it answers.
Will it promise a refund?
No. It can explain your return policy, but when a chat turns to a refund or money already paid, WOLE hands it to your team.
Does it give out discount codes?
Only if you turn on Share discount codes with shoppers, on Starter and above. It's off by default. WOLE can always mention your active automatic promotions.
Try it on your own catalog
Install WOLE free and ask it your shoppers' questions in the Sandbox before you switch it on.