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Beauty & cosmetics

AI chat for beauty and cosmetics stores

WOLE helps beauty shoppers pick a shade, check what's in a product and find their order. It answers from your own product details, pages and FAQ, in the shopper's language.

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Example chat: a shopper asks whether the serum is fragrance-free. WOLE answers yes, based on your ingredients page, and adds that the 30 ml size is in stock. The shopper asks in Spanish whether the 50 ml is available, and WOLE answers in Spanish that it is.

What your shoppers ask

Six questions that come up again and again, how WOLE answers each one, and where that answer comes from.

  • A shopper asks: Do you have this in a lighter shade?

    On a product page, WOLE looks up the product being viewed with all its variants, so it can name the shades you carry and say which ones are in stock right now.

    How page context works

  • A shopper asks: What's in this serum?

    WOLE reads the first 300 characters of a product description. Full ingredient lists belong on a store page or in an uploaded file, and WOLE answers from those.

    Add pages and files

  • A shopper asks: Is this OK for sensitive skin?

    WOLE answers from your product details, FAQ, pages and files, never from elsewhere. Your house rules set what it may say, and a question the AI judges sensitive goes to your team.

    Set your house rules

  • A shopper asks: Has my order shipped yet?

    WOLE checks the order in Shopify and shows its status, carrier and tracking link. Guests give their order number and email first.

    Order lookups

  • A shopper asks: Can I get this on a refill subscription?

    If your FAQ or pages explain refills or subscriptions, WOLE answers from them. If they don't, it says it doesn't have that information yet and offers to connect the shopper with your team.

    Write FAQ answers

  • A shopper asks: ¿Este labial es vegano?

    WOLE replies in the shopper's language, in 37 languages, from your content in yours. The widget's buttons follow the shopper's language too; your greeting goes out as you typed it.

    Multilingual chat

Set up for your store

Order questions come up often in beauty, so Home + tabs works well: a Track my order block, and a Common questions block for ingredients, shipping and returns. A small range can stay with Chat only.

  • Chat only

    The bubble opens straight into the chat.

  • Home + tabs

    Home with Track my order and Common questions, plus Chat and Help tabs.

  • Single hub

    One scrolling page of blocks, with the chat opening over it.

Every layout uses the same assistant. You can switch at any time without losing the other layout's settings.See the chat widget

Questions from beauty & cosmetics stores

Can WOLE answer ingredient questions?

From your own content, yes. It reads the first 300 characters of a product description, so keep full ingredient lists on a store page or in an uploaded file and WOLE will answer from those.

Will it give skin advice?

WOLE answers from your product details, FAQ, pages, files and house rules, nothing else. Use house rules to say what it should and shouldn't say, and a question the AI judges sensitive goes to your team.

Can shoppers write in their own language?

Yes. WOLE replies in the shopper's language in 37 languages, while your FAQ and product content stay in yours. The widget's own buttons and labels follow the shopper's language too.

Does it work with my subscription app?

WOLE doesn't connect to subscription apps. It can explain how your refills or subscriptions work if your FAQ or pages describe them.

Try it on your own catalog

Install WOLE free and ask it your shoppers' questions in the Sandbox before you switch it on.

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